The typical funeral professional will find themselves under a great deal of stress, and possibly feeling the effects of burnout. Stress is a normal part of our everyday life. We cannot eliminate stress completely from our lives, but we can implement strategies and preventative measures in order to minimize the effects of stress and burnout in our personal lives, and contribute to a healthier work environment in the funeral home. This course will define and describe stress and burnout and will examine their contributing factors. The course will also assist a funeral service professional to cope under pressure as it will uncover stress and burnout management strategies.
Conflict happens in all types of businesses, and must be dealt with effectively to maintain a healthy work environment. The demands and stresses of the profession creates much conflict in any funeral home. Understanding how to constructively deal with conflict instead of running away from it is important to maintain a healthy work environment. When conflict is mishandled, it can cause tremendous harm and hurt to both professional and personal relationships. When handled in a respectful and positive way, however, conflict provides an opportunity to reinforce the relationship between parties. By understanding what conflict is and learning how to resolve conflicts, you can maintain the strength of your personal and professional relationships.
This course will discuss the roles, responsibilities and obligations of funeral service professionals in providing the best embalming results possible and a positive viewing experience for the family.
Quality embalming should not start in the embalming room. Great embalming results will, of course, depend on the effort and skills of the embalmer but what can the funeral home do to maximize the best possible results? Outside the preparation room, there is much to be done that will improve the viewing experience for the family.
This course will explore the responsibilities and obligations that a funeral director has in making funeral arrangements and how this can be used to enhance the family’s viewing experience. Management and funeral home owners also play a critical role in ensuring that quality embalming standards are provided and this course will discuss their responsibilities and obligations in ensuring that quality embalming is provided. All staff members in the funeral home have a role in contributing to the viewing experiences that families will have. Whether this role is a large one or a small one, topics discussed in this course will describe the roles and responsibilities of all staff members involved. The key is customer satisfaction.
Burial and Cremation may be the most common forms of dispositon but they are not the only ones. Are you aware of other ones and are you able to answer questions from customers if they approach you on these topics? When cremation first become an alternattive form of disposition 20+ years ago, most funeral service professonals did not beleive in it nor see a future with it. Whether you like it or not, we must be able to keep an open mind with different types of disposition. It is not about what you like, it is about catering to the client's needs and wants. As funeral service professionals, it is important that we remain informed about both current and new disposition options that are available. The purpose of this course is to briefly discuss some current methods and some of the newer forms of disposition that are beginning to make their way into funeral service. This course will touch briefly on Cremation, and look at Green Burial, Body Donation, Promession, and finally Resomation.
With cremation here to stay, and a growing number of families who are not interring the cremated remains of their loved ones, we as funeral directors must be able to provide guidance and alternatives for them. This course will explore some of the emerging opportunities that are available for the disposition of cremated remains.
Negotiation is an important part of our everyday lives. Through our daily actions we encounter many opportunities where it is necessary to negotiate certain issues, whether they are minor or more complex. Some of us are good at it while others are not. This continuing education module will introduce you to different negotiation styles and help you to identify and develop your negotiation skills.
This course will help identify the specialty chemicals required to treat a specific case and will also discuss the cause of the condition, the problems faced by the embalmer, the best approaches for treatment, and the proper methods of using the chemicals for each case.
The Funeral Service profession has seen dramatic changes in the last few decades. As in other professions, change has been both embraced and avoided. This continuing education module will introduce you to the issues involved with change, and provide you with strategies to implement change in your workplace.
This course will introduce you to effective methods of training apprentices. Many apprentices do not receive proper training that supports them and prepares them for the demands of a funeral service professional. This course will guide you to maximize the potential of the training process. Upon the completion of the course, participants will be able to fulfill their role as a sponsor/mentor to provide effective leadership that will enable them to properly train apprentices by being a good role model and to challenge, support and effectively communicate with apprentices.
This course is to provide you with an understanding of time management while also supplying you with tools to help you develop your skills. The course is intended for anyone within the Funeral Profession whose time is often stretched.
This course introduces the student to the historical significance of cremation. The student is challenged to understand cremation from various cultural and religious points of view. The student is also challenged to question modern reasons for cremation. This is the first course in a series of courses on the topic of cremation.
This course looks at Creuztfeld Jacob Disease and its implications to the embalmer. The student will learn the necessary precautions that the embalmer should take in preparing the “CJD case.” These precautions are suggested within the context of the nature of the prion that causes the disease. Relevant and up to date research is presented to the student and evaluated from an embalmer's perspective.
This course has been revised and newly updated. This course introduces the funeral director to the “main” world religions. It is not a theological compendium of world religions but rather a summary of funerary practices as found in different religions. This course is the first part of a two part series of courses on different cultures and religions. Once you have finished this course, look out for Part 2 which will be available in the near future.
This course is a short introduction to “Aristotelean-Thomistic” ethics. The participant is asked to examine the unique character of the bereaved/funeral director relationship. The course demonstrates that funeral business should operate on a unique set of business principles. The participant is challenged to examine the decision making process and the outcomes of making ethical choices.
This course suggests how a body should be prepared for “long-term preservation.” The complications that an embalmer may encounter in holding a body for extended periods of time are studied as well as the procedures and treatments to overcome them.
This course identifies the specific concerns and issues that funeral service professionals will face during a pandemic and how to cope with them. It includes a step-by-step preparation & response plan that can be easily adopted by any size firm allowing continued and uninterrupted care to the bereaved.
This module will introduce you to the important aspects of West Nile Virus, Superbugs and their embalming implications. West Nile Virus is present in Canada and will continue to be a concern in the summer months, as long as mosquitoes are around. Superbugs are becoming a great concern and the number of cases affected is continuing to increase. The chance of human remains with West Nile Virus and Superbugs coming across your embalming table is a reality. Are you prepared to handle these cases? Are you safe? This module will assist you to gain knowledge about West Nile Virus and Superbugs. You will learn how these diseases are transmitted, how they affect the body, the safety concerns, the risks and proper handling, treatment and precautions that must be taken. Proper knowledge of these diseases will allow an embalmer to handle these cases with confidence and to create a safe and healthy work environment.
This course looks at the various microbes that the embalmer must deal with in the preparation room and their effective destruction. Some are easlily killed with basic disinfection procedures while others require more potent chemicals and more contact time. If you are not practising proper disinfection procedures, your embalming instruments, the equipment you use, and the embalming room environment will still harbour these pathogen microbes. The information shared in this course will provide you with the basic concepts and tools to provide a clean and safe working environment. The course will cover the various types of disinfectants and their effective use.